Bakerford® Privacy Policy

Last Updated: August 10, 2025

Introduction

Bakerford Technologies LLC (“Bakerford®,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us in connection with your account and use of our services. It applies only to the data of our customers and prospective customers, not to the data they may store or process using our services.

By using our services, you agree to the terms of this Privacy Policy, our Terms of Service, and our Security & Trust Policy.

1. Information We Collect

We may collect the following categories of information:

  • Account Information: Name, business name, address, email, phone number, and billing details.
  • Service Data: Data necessary to perform services, which may involve temporary access to PHI.
  • Technical Data: Device identifiers, IP addresses, login timestamps, and system logs.
  • Communications: Emails, chat transcripts, support tickets, and SMS correspondence.
  • Cookies & Tracking Data: See the Cookies and Tracking section below.

2. How We Use Information

We use collected information to:

  • Deliver, operate, and maintain our services.
  • Provide technical support and respond to inquiries.
  • Manage billing, invoicing, and account administration.
  • Improve and secure our systems and services.
  • Meet our legal, regulatory, and compliance obligations.
  • Send service updates, security alerts, and (with consent) marketing communications.

3. How We Share Information

We may share information with:

  • Trusted Service Providers and Subprocessors: To deliver our services (see our Security & Trust Policy for platform details and links to subprocessor lists).
  • Legal & Regulatory Authorities: As required by law or to protect rights, safety, and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets.

We do not sell, rent, or lease your personal information to third parties.

4. Data Storage, Security, and Retention

We store all customer data in U.S.-based data centers through our trusted service platforms: NinjaOne, Zendesk, Google Workspace, and HubSpot. These providers maintain industry-recognized certifications and undergo regular audits, as detailed in our Security & Trust Policy.

We retain data for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or as otherwise outlined in our agreements.

5. Your Rights

You have the right to:

  • Access and request a copy of your personal data.
  • Request corrections to inaccurate information.
  • Request deletion of data, subject to legal and contractual requirements.
  • Opt out of marketing communications at any time.
  • Receive assistance in managing any PHI you control, in compliance with HIPAA requirements.

Requests can be submitted via the contact methods listed in the Contact Us section below.

6. SMS Terms of Service

By providing your mobile number and opting into SMS communication with Bakerford®, you agree to receive text messages related to your account and services. These may include appointment confirmations, service updates, system alerts, support notifications, and other operational messages directly related to your engagement with Bakerford®.

Message frequency may vary. Message and data rates may apply.

To opt out at any time, reply STOP to any message. For assistance, reply HELP or visit https://bakerford.com.

We do not send marketing, promotional, or solicitation messages. SMS is used solely for direct service and support communication.

Visit https://bakerford.com/privacy/ for our Privacy Policy and SMS Terms of Service.

7. Marketing & Communications

We comply with TCPA, CTIA, and CAN-SPAM requirements:

  • Marketing messages (email/SMS) are sent only with prior consent.
  • You may opt out by clicking “unsubscribe” in emails or replying “STOP” to text messages.
  • Transactional messages (e.g., invoices, service alerts) will still be sent.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Support essential site functionality.
  • Improve user experience and service delivery.
  • Analyze site usage to enhance performance.

You can manage cookies via your browser settings. For more details, see our Security & Trust Policy.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on our website with the Last Updated date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:
support@bakerford.com
Bakerford Technologies LLC, 2510 132nd Ave SE, Norman, OK 73026
(855) 835-9440

Last Updated: August 10, 2025

This policy describes our current practices. We may update it periodically as our security program evolves.